Safety and Security

Question 1

Answer

Watch this video for key information you need to know when attending a live event.

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Question 2

Answer

We have partnered with Evolv Technology, a state-of-the-art security screening system that uses AI to scan people in real time so there’s no need to remove items from your pockets or bags.

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Question 3

Answer

We have a strong partnership with Showsec - the UK’s most trusted crowd management, venue and event security specialist, with an international reputation for excellence.

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Question 4

Answer

We work in close partnership with police to ensure your safety and security

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Question 5

Answer

We're proud to work with GSS who provide specialist detection dog services, plus additional counter-terrorism canine services. If you see them, feel free to say hello but remember that they are working.

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Question 6

Answer

Please keep personal belongings to a minimum. One small bag per person is permitted, note that shopping bags, backpacks, travel cases, laptop bags and large tote bags are not permitted inside the arena.

There are no storage facilities at the venue and the venue is not responsible for late admission or non-admission due to failure to comply.

Our bag size limits are as follows:

1. All bags larger than 30cm wide x 40cm long x 20cm deep (approx. A3 sized) are strictly prohibited.
2. Backpacks are not permitted and there is no facility to store prohibited items.
3. Bags that can be worn on the back must not exceed 30cm wide x 20cm long x 20cm deep (approx. A4 sized).

Bag Policy

Question 7

Answer

Our security teams are there for your safety. Please coorperate fully with all security checks and support these vital team members of our team as they carry out important work to keep us all safe.

Security screening is a condition of entry to protect your safety and that of others. We have partnered with EVOLV TECHNOLOGY a state of the art security screening system that uses AI to scan people in real time.

This new system scans the contents of bags without you having to remove any personal belongings. It is safe for guests with medical conditions and pacemakers.

We have a number of additional security measures in place throughout the arena which help us to improve guest experience and keep you safe so please don't be alarmed if you notice additional resource supporting us at the arena.

Question 8

Answer

For your safety and enjoyment, we carefully manage the items that can brought into the venue for an event. The list below includes examples of prohibited items, please note that this list in not exhaustive and other items may be refused at the point of entry.

Glass, cans, aluminium bottles or thermoses of any kind including liquid products which can be consumed.
Flammable liquids in any container
Laser pens/pointers
Video cameras, recording devices and professional cameras
Laptop computers, tablet devices, Go Pro’s or tablets with filming and recording capabilities
Large/golf/metal tipped umbrellas
Knives or weapons of any kind
Illegal drugs or substances. Our venue has a zero tolerance policy toward drug use. Searches will be in operation, as well as sniffer dogs for some events.
Alcoholic beverages
Signs, banners or flags on poles, poster tubes, staffs or selfie sticks
Animals (except ADUK registered service dogs)
Air horns, whistles, cowbells or other noise-making distractions
Projectiles (frisbees, beach balls, footballs etc)
Aerosol cans (hairspray, deodorant etc )
Fireworks, confetti, glitter bombs or flares
Balloons
Use of wheeled footwear, skateboards
Food and drinks
Helmets and full face masks
Large studs and chains
Where attire or displayed symbols indicate affiliation with a proscribed organisation, the police may be informed in accordance with relevant legislation.

Question 9

Answer

The Arena prides itself on being a fun and safe environment for everyone. And we ask that you act responsibly and with consideration to other visitors, giving them time and space where possible to move around the venue.

Anti-social behaviour towards other guests and staff is not tolerated and any problems should be reported immediately to one of the uniformed stewards. They will either be able to rectify the situation straight away or refer the problem to Information Desk, located in the foyer near the main entrance.

ASM Global reserves the right, at its absolute discretion, to refuse admission to any person and/or to eject any person from the Arena if it considers that person’s behaviour or conduct is causing, or is likely to cause (without limitation), damage; injury; nuisance; or distress to others: without a refund.

If you encounter an issue which is making your experience less enjoyable, please report it to a steward or member of staff as soon as possible so we can try our best to make things better.

Question 10

Answer

Here at Vaillant Live, every aspect of food safety is of the highest importance. We take every care to ensure that you can eat safely whilst visiting our venues.

In addition to strict hygiene procedures, we have embarked upon an extensive allergen awareness campaign. This includes high levels of staff training, and implementation of policies, procedures and processes, in line with the Food Information Regulations.

We are continually reviewing and improving every aspect of our Food Safety Strategy, this includes ensuring up to date information on allergens is shared with our teams, reducing the possibility for allergen exposure.