Accessibility

We sell our accessible tickets through Ticketmaster. 

To book accessible tickets, click on the page for the event you are wishing to attend and do the following:

• Go to the right-hand menu and click ‘all ticket types’
• Scroll down to the ‘Accessible Tickets’ section
• Check the boxes next to the accessible options you wish to purchase (wheelchair accessible, ambulant disabled and sight impaired) as well as the essential companion option should you require it
• Select your seats – if you drag the cursor over any of the circles representing seats, this will produce a box telling you which seat that is, so check this before you purchase (please note that accessible seats will show the wheelchair logo, but they are not all wheelchair accessible seats)
• Once you have selected your seats, click the green ‘Get Tickets’ option, and this will take you through to the checkout.

The exact locations of our accessible seating may depend on the event, so it is advised that you check before you purchase your tickets. These seats are subject to availability, so it is advised to book them as early as possible.

Our general admission seats are 470mm wide. Our Premium seats are 520mm wide.

You can find all information about travel to and from Vaillant Live, including public transport routes and the best options for accessible guests, on our Getting Here page.

You can find our recommended car parks on our Getting Here page.

Walking aids (i.e. crutches, walking sticks, protective boots) are allowed into the seated areas but unfortunately, due to the unpredictability of crowd movement on the floor, these aren’t allowed in the standing area on standing floor events. To ensure you are booking the most suitable seat please contact us on hello@vaillantlive.co.uk.

If you already have tickets, just drop us an e-mail to check your requirements.

Vaillant Live's auditorium has step free access with lifts to all other levels.

We sell our accessible tickets through Ticketmaster. 

To book accessible tickets, click on the page for the event you are wishing to attend and do the following:

• Go to the right-hand menu and click ‘all ticket types’
• Scroll down to the ‘Accessible Tickets’ section
• Check the boxes next to the accessible options you wish to purchase (wheelchair accessible, ambulant disabled and sight impaired) as well as the essential companion option should you require it
• Select your seats – if you drag the cursor over any of the circles representing seats, this will produce a box telling you which seat that is, so check this before you purchase (please note that accessible seats will show the wheelchair logo, but they are not all wheelchair accessible seats)
• Once you have selected your seats, click the green ‘Get Tickets’ option, and this will take you through to the checkout.

The exact locations of our accessible seating may depend on the event, so it is advised that you check before you purchase your tickets. These seats are subject to availability, so it is advised to book them as early as possible.

Our general admission seats are 470mm wide. Our Premium seats are 520mm wide.

There are three options:

• Wheelchair Accessible
• Ambulant Disabled
• Sight Impaired.

Wheelchair Accessible seats are for guests who require step-free access. These seats can be found in the following areas:

• Lower Tier, Row A
• Balcony F, Row B
• Balcony G, Row B

The Lower Tier seating is on the Ground Floor, on a raised platform accessible by a ramp. Balcony F and Balcony G are on the Second Floor and are accessible by lift. These are on an accessible platform.

The Ambulant Disabled seats contain a small number of steps. These seats can be found in the following areas:

• Floor Seating, Row A
• Balcony E, Row B
• Upper Tiers, Rows AA to CC

The Floor seats are on the Ground Floor and are on the front row of the auditorium. Balcony E and the Upper Tier are on the Second Floor and are accessible by lift.

Balcony E Row B features a descent of six steps down. The Upper Tier mobility accessible seating features an ascent of eleven steps, with an additional one step for Row BB and another three steps for Row CC. Row AA features a descent of one step. The steps are roughly 145mm high, and there are handrails available in all tiered seating areas.

We can be found in Derby City Centre. Our address is:

2 Colyear Street

Derby

DE1 1LA

You can find more information about getting to the venue, including parking and public transport options, on our Getting Here page.

Please note that opening times will vary depending on the event, so check all times in advance and ensure you give yourself plenty of time to arrive.

There is an accessible ramp at the entrance to the venue. This can be found to the right of the entrance doors and involves step-free access.

The security team will be carrying out bag checks at the entrance. They will be on hand to assist you as much as possible. Please let them know if you have provided any specific information prior to the event. This may include any medical provisions you have been given permission to bring into the venue.

All entrance doors are wide for accessible use.

Guests who need to access the First or Second Floor can take the lift available on the Ground Floor concourse, next to the Information Desk.

There will be plenty of staff around to assist you with any enquiries, so do not hesitate to ask.

Guests may have to queue on arrival to enter the venue, particularly during busier events. Please speak to a member of staff as soon as possible if you have difficulty queueing or standing for any length of time. We can arrange for some temporary seating to be made available.

Apart from any Lower Tier seating, the Ground Floor is entirely level and does not require a lift or stairs.

The Ground Floor includes the Information Desk, a merchandise stand, male and female toilets, accessible toilets (including a Changing Places toilet), three bars and all floor and Lower Tier seating, including some accessible seating.

There are two lifts that allow access to the First and Second Floors.

The First Floor contains male and female toilets and an accessible toilet.

The Second Floor contains the Premium Live Lounge, two bars, a merchandise stand, male and female toilets, accessible toilets and all Upper Tier, balcony and accessible seating.

Our lifts contain voice announcements, handrails and raised lettering on the control panel. Lift doors are 900mm wide.

Hearing loops are available to borrow from the Information Desk, along with headphones and neck loops. You do not need to book these in advance, but you are welcome to contact us before an event if you are looking to borrow one.

You will be able to use our hearing loops throughout the auditorium.

Any users will be asked to give their name, seat number and a contact number when borrowing a device. This is to ensure that all hearing loops have been returned and will be available for future events. Please remember to return the device back to the Information Desk at the end of the event.

All counters in the venue, including bars, merchandise stands and the Information Desk, are fitted with a counter induction loop system.

Wheelchairs will be available to borrow from the Information Desk during an event. These are subject to availability, so please contact us in advance if you require the use of a wheelchair.

Our wheelchairs can be used to help guests get to and from their seats. If you need assistance and do not have an essential companion or other guest with you, please ask a member of staff.

Please note that these can only be used inside the venue and cannot be taken outside. They are for transfer use only, so please do not book a wheelchair accessible space if you are intending to borrow one of our wheelchairs.

If you are using a wheelchair to access the venue but do not need a wheelchair accessible seat, we can store your wheelchair behind the Information Desk. Please ask a member of staff for further information and assistance.

Any wheelchairs loaned out must be returned to the Information Desk at the end of the event.

Please contact us as soon as possible if you are bringing an assistance dog with you to an event. Some events may be unsuitable for an assistance dog, so it is advised that you check in advance of booking any tickets.

An assistance dog should be able to fit under the seat and not block any walkways. We may be able to move you to a more suitable location if you are bringing an assistance dog – this is subject to availability, and we would need to do this in advance of the event.

Assistance dogs should be able to do the following:

• Stay with their owner and not wander freely around the venue
• Be capable of sitting or lying quietly on the floor next to their owner
• Not foul anywhere
• Not jump on or approach other guests.

They should also be clearly marked as assistance dogs. You may be asked to provide proof that your assistance dog has been trained by an Assistance Dog UK (ADUK) member organisation, although we acknowledge that this may not be possible.

We do not take responsibility for assistance dogs while on site. We ask that as much as possible they stay with their owner. There is a small bowl available from the Information Desk should they need water.

Please note that assistance dogs are the only animals we allow into the venue.

For more information on assistance dogs, click here. Alternatively, get in contact with the venue.

We will not provide Assisted Performance for most events. However, if you contact us in advance of an event with a specific enquiry, we will endeavour to meet your request as far as possible. Please allow a minimum of four weeks in which to contact us.

Examples of Assisted Performance include the use of BSL interpretation, audio description and captioned performance.

Some events may contain special effects, including the following:

• Strobes
• Flashing lights
• Loud noises
• Smoke
• Haze.

For information regarding effects used during a performance, please check the event page on the website or any emails you may have received. Alternatively, please contact us.

Signage will be displayed throughout the venue warning of any effects used during a performance. Please note it is highly unlikely that any effects will be changed or adapted upon request.

Please speak to a member of staff if you require any assistance or further information.