Booking Tickets
Only disabled access tickets can be purchased over the phone, all other tickets will be available online. For disabled access tickets a specialist line will be available, where we’ll be happy to help wherever you need us. You can also find useful information on our accessibility page.
Yes, events will be available to book directly through the Vaillant Live website via our official ticketing and resale partner. You’ll be directed to their site when you buy tickets online.
Seat Unique is our official partner for premium experiences. If you would like to make your night even more memorable, you will be able to explore premium packages on their website.
Please note: If you purchase resale tickets for this show through any website other than via vaillantlive.co.uk or our official ticket provider, your tickets may not be valid and access to the venue could be refused.
If an event is not sold out, tickets can be purchased from the main box office on event days. The box office will only open on the day of an event and tickets are subject to availability. The Box Office is open no later than 1 hour before doors open until approximately 15 mins after the main act goes on stage.
If an event is not sold out, tickets can be purchased from the main box office on event days. The box office will only open 1 hour before doors open until approximately 15 mins after the main act goes on stage.
The box office will only open 1 hour before doors open until approximately 15 mins after the main act goes on stage.
Please contact us on hello@vaillantlive.co.uk, where we’ll be happy to help wherever you need us. You can also find useful information on our accessibility page.
The venue facility fee is reinvested into our services, so we can keep offering the highest quality experience for fans, artists and promoters.
Sorry to hear that. Customer services will endeavour to help you out. Drop them a message at hello@vaillantlive.co.uk.
All tickets purchased through Ticketmaster will be issued digitally, minimising the chances of tickets being lost and or damaged. Tickets can be found under your Ticketmaster account either via the website or by downloading the Ticketmaster app. If you have purchased tickets via another official outlet then please contact them directly. Vaillant Live take no responsibility for tickets that have been purchased outside of our official ticket channels.
If you purchase resale tickets for a show through any website other than vaillantlive.co.uk or our official ticket partner, your tickets may not be valid and access to the venue could be refused. To reduced ticket touting we strongly recommend customers do not purchase tickets for more than the original face value. Customers who have brought tickets with the intention of profiteering will have their tickets cancelled and no refund will be issued as per our terms and conditions.
If you have purchased tickets through our official ticket partner Ticketmaster there is a 72 hour cooling off period where you can cancel tickets and receive a refund, subject to Terms and Conditions. Outside of this period tickets will not be refundable unless the event is changed or cancelled. If you are you are unable to attend the event we recommend selling your tickets through our official resale channel Ticketmaster Exchange.
We always try to include the most up to date information to the event pages on the website, but timing information can occasionally change.
We advise all customers to plan their journeys around doors and curfew time as to not miss any of the event.
As such doors, event start and curfew timings are listed on our event page, as soon as we have this information. We advise customers to plan their journey to arrive as early as possible to allow plenty of time for entry into the venue as we don’t want you to miss any of the event. Events will finish no later than the curfew times listed.
We do not list individual stage times as these are always approximate and subject to change at the touring parties discretion, and are not always available to us in advance of the event.
Arriving later than the doors time listed or leaving the venue prior to the curfew time is at your own risk of missing any of the event
If you have purchased your tickets through another ticketing agent such as SEE then you will receive a confirmation email from them at the time of booking. If you haven’t received your tickets by the week of the show, please contact them directly.
When there is no age restriction in place customers can bring children to the event. Children under 2 that do not require their own seat can attend for free. We recommend bringing proof of age if your child is close to 2 years old. On events aimed at the younger audience we recommend looking at the event information for the free child age.
Entry Information
We always try to include the most up to date information to the event pages on the website, but timing information can occasionally change.
We advise all customers to plan their journeys around doors and curfew time as to not miss any of the event.
As such doors, event start and curfew timings are listed on our event page, as soon as we have this information. We advise customers to plan their journey to arrive as early as possible to allow plenty of time for entry into the venue as we don’t want you to miss any of the event. Events will finish no later than the curfew times listed.
We do not list individual stage times as these are always approximate and subject to change at the touring parties discretion, and are not always available to us in advance of the event.
Arriving later than the doors time listed or leaving the venue prior to the curfew time is at your own risk of missing any of the event
Lounge passes or packages allow you early entry into the lounge only. Unless otherwise stated, they do not allow access to the standing floor or seats before the main doors to the auditorium have opened. This is because event specific packages might happen before we can open doors to the auditorium. Once main doors to the venue have opened and the auditorium is ready, lounge guests will be released to access the standing floor or to your seats.
A dedicated smoking area will be made available at every event, however be aware these may not be immediately available on your arrival.
So if you're coming to Vaillant Live for an event, make sure you've smoked or vaped before you get here.
Yes, you can. Entrances close when the majority of people are inside, but the front foyer stays open throughout the event.
If you need to collect tickets after the box office has closed, they’ll be at our reception desk.
Unless stated, under 14s in the seated area need to be with someone aged 16 or over. If you’re coming to a standing show, under 14s aren’t allowed into the standing area, and 14-15-year olds must be with someone 16 or over.
For security reasons all adult backpacks and rucksacks of any size plus any other bags larger than 40 x 35 x 19 cm aren’t allowed. Luggage can’t go into the auditorium, or be stored anywhere in the venue. We do not have cloakrooms.
Please also see the website page for the event you’re attending, as bag policy may differ on an event by event basis. We’ll keep you updated there.
Our standard policy dictates that anything with a 35mm+ lens, audio, and video recording cameras are not allowed. Small cameras are fine unless the artist/promoter requests that all cameras are banned. In this case, we’ll tell you on the event page. If your camera has a detachable lens, you won’t be allowed to bring it into the auditorium.
You can bring confectionary, but drinks cannot be brought into the venue. If you have a medical condition or need to bring baby milk, please email our customer services at hello@vaillantlive.co.uk.
A variety of beverages will be available for purchase within the venue and free tap water is available from all bars.
Sure, we allow banners/posters as long as they are no larger than A3. unless specified on the events page we do not allow large flags, drapes, banners which can be hung over railings or seats. Please also be mindful that any offensive or defamatory material will not be permitted.
We want everyone to feel comfortable during our shows and be able to engage with what is happening on stage. Whilst we encourage fans to wear whatever they feel comfortable in, we ask that you are fully clothed and that your clothing does not include profanity, nude or semi-nude pictures or slogans/message that incites or insinuates political themes or violence
To help keep everyone safe we review which items can be allowed into the venue. Below is a list of example items in which we do not allow inside. Please note that this list is not exhaustive, and items may be added last minute. We always advise to check the event pages for event specific prohibited items.
Prohibited Items for entry to Vaillant Live:
- No rucksacks or backpacks of any kind, luggage, holdalls or any bags over A3 Size are allowed
- Any type of weapon, including firearms, knives, pepper spray, tasers, or any other item that can be used as a weapon, is strictly prohibited.
- Any illegal drugs or substances are not allowed inside the arena.
- Alcohol is not permitted inside the arena. Alcoholic beverages will be available for purchase at bars within the venue.
- Glass Containers, Cans, Aluminium bottles, or thermoses of any kind which are full to be consumed. (Please note we do not allow any liquids into the venue and on all standing events, all reusable drinks bottles are prohibited regardless of seating or standing)
- Laser pointers, pens or any other similar devices that can be disruptive or potentially harmful to others are not allowed.
- Fireworks, flares, smoke bombs, confetti, or glitter cannons.
- Professional cameras, audio/video recording equipment, and tripods are not permitted.
- (We do not allow any large cameras or anything with a detachable lens, including clip on lens for phones)
- Selfie sticks, Go Pros or Ipads used for photography or videography.
- Animals (except for certified ADUK service animals)
- Banners, Flags or Signs that are over the size of A3 or convey offensive messages are prohibited (we do not allow any light up or battery-operated signs)
- Balloons
- Use of wheeled footwear, skateboards, scooters, or roller blades
- Hot Food
- Helmets and full-face masks
- Large Studded outfits or large metal chains
- Clothing which could be offensive
We have partnered with Evolv Technology, a state-of-the-art security screening system that uses AI to scan people in real time so there’s no need to remove items from your pockets or bags. Find out more here.
Getting Here
You can find all information about travel to and from Vaillant Live, including public transport routes and the best options for accessible guests, on our Getting Here page.
You can find our recommended car parks on our Getting Here page.
Accessibility
We sell our accessible tickets through Ticketmaster.
To book accessible tickets, click on the page for the event you are wishing to attend and do the following:
- Go to the right-hand menu and click ‘all ticket types’
- Scroll down to the ‘Accessible Tickets’ section
- Check the boxes next to the accessible options you wish to purchase (wheelchair accessible, ambulant disabled and sight impaired) as well as the essential companion option should you require it
- Select your seats – if you drag the cursor over any of the circles representing seats, this will produce a box telling you which seat that is, so check this before you purchase (please note that accessible seats will show the wheelchair logo, but they are not all wheelchair accessible seats)
- Once you have selected your seats, click the green ‘Get Tickets’ option, and this will take you through to the checkout.
Our general admission seats are 470mm wide. Our Premium seats are 520mm wide.
You can find all information about travel to and from Vaillant Live, including public transport routes and the best options for accessible guests, on our Getting Here page.
You can find our recommended car parks on our Getting Here page.
Walking aids – such as crutches, walking sticks and protective boots – are allowed into the concourse and seated areas. However, due to the unpredictability of crowd movement, they are not allowed into any standing areas in the auditorium during standing floor events.
Apart from any Lower Tier seating, the Ground Floor is entirely level and does not require a lift or stairs. There are two lifts that allow access to the First and Second Floors.
Please contact us if you require any further assistance or information.
We work hard to make our venue as accessible as possible. Step-free access is available to the venue's main entrance and to accessible seating via lifts to upper floors, and concourse bars feature lowered access for those using wheelchairs.
We are happy to confirm that Vaillant Live will feature a Changing Places toilet on the ground floor, providing a fully wheelchair accessible bathroom. You can find out more about Changing Places here.
Hearing loops are available to borrow from the Information Desk, along with headphones and neck loops. You do not need to book these in advance, but you are welcome to contact us before an event if you are looking to borrow one.
You will be able to use our hearing loops throughout the auditorium.
Any users will be asked to give their name, seat number and a contact number when borrowing a device. This is to ensure that all hearing loops have been returned and will be available for future events. Please remember to return the device back to the Information Desk at the end of the event.
All counters in the venue, including bars, merchandise stands and the Information Desk, are fitted with a counter induction loop system.
More InformationWe’ll do everything we can to make sure you’re safe and comfortable. If you need to carry medication, email us at hello@vaillantlive.co.uk before the show. We’ll be happy to help.
Show Information
Yes, our bars serve food. The primary offering are burgers and loaded fries. Please note, the food offering may vary per event.
When booking, a seating plan of the event can be found on each individual event page on our official ticketing provider through the 'Buy Tickets' button.
The seat base width is 500mm.
Unfortunately for security reasons we cannot allow parents inside as the show is finishing, however, we suggest meeting your party on the square outside.
We’re afraid we can’t organise that. But some promoters do arrange meet and greet packages, which may be available to buy online.
Posters displayed at our venue belong to the event promoters, who may want to use them for something else, so we can’t offer them to you. If the merchandise desks are open for an event it is always worth checking to see if they have tour prints available for sale.
Dependant on the event, some seats might be sold as restricted view. This means that some elements of the artist, show or production might be obscured. Any seats sold will be labelled as restricted view.
Lost Property
If you have lost something during a recent visit to us, please contact us via hello@vaillantlive.co.uk. We aim to get back to enquiries as soon as possible.
Working at Vaillant Live
Information on available positions in the venue can be found at our Recruitment page. Please note, we do not offer work placements.
Still Have Questions?
Can't find the answer you’re looking for? Please reach out to our team.
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